Microlog Files Suit against Cisco et al for Patent Infringement

Plaintiff: Microlog

Defendants: Cisco, Aspect Software, RightNow Technologies, Moxie Software, Contact Solutions, Nationwide Mutual Insurance Company, Stonebridge Life Insurance Company, Frito-Lay, Genesys Telecommunications

A patent infringement suit (1:13-cv-10341) is filed in the Massachusetts District Court on Feb 22, 2013. The case involves the patent US7092509 entitled Contact center system capable of handling multiple media types of contacts and method for using the same and is currently assigned[i] to Microlog Corporation (source: MaxVal’s Assignment Database). Microlog’s patented system enables the companies to control the flow of the multiple types of media communication received from its customers. 

The complaint says that defendants’ products and services including the Cisco Intelligent Contact Management and the Cisco Unified Contact Center (Cisco), Aspect Unified IP (Aspect Software), Dynamic Agent Desktop (RightNow Technologies), nGen CIM and the Customer Spaces (Moxie Software), Computer Telephony Interface (Contact Solutions), Genesys CIM Platform (Genesys), infringe the methods described in the ‘509 patent.

Related cases are 6:13-cv-00114 and 1:13-cv-10338 (Cisco), 6:13-cv-00115 (Aspect Software), 6:13-cv-00116 and 1:13-cv-10342 (Contact Solutions) involving the same patent. If you are interested in knowing more about the cases filed, please contact us. To get alerts on cases filed, subscribe to our Litigation Alerts. 

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[i] MaxVal offers Patent Assignment Alert service where subscribers receive email alerts when assignments relating to target applications, patents or entities of interest are recorded.